Shipping policy

1)      When will my order ship?  We ship all items within 2 business days.  All orders after Friday, 12pm CST, will ship the following business day (typically Monday).  All holiday orders will ship within two business days.  We do not currently offer overnight shipping.

2)      When will I receive my package?  Most packages arrive within 6-8 days of shipping (often sooner).  However, some parcels may take longer.  We primarily use UPS Ground but sometimes use USPS Ground Advantage when necessary.  Although both services are guaranteed to be delivered, neither service has a guaranteed delivery date.  This means that occasionally, delays will occur.  Please consult UPS and USPS for further details on those services.

3)      Can we upgrade to quicker shipping?  We can upgrade shipping services if you need your package quickly.  Extra fees will occur.  Please contact us prior to purchasing to inquire about the additional shipping cost.  We never offer guaranteed deliver dates; we defer to the policy of shipping carriers.  Most services that offer “guaranteed” deliver dates are unreasonably expensive.

4)      My package hasn’t moved in a few days, is it lost?  The Antler Store has never had a package completely lost, but sadly some packages do get delayed at shipping hubs.  This is very rare, but it does occasionally happen.  Claims can be filed after 30 days of shipping.  However, we’ve never had a package later than 3 weeks.  Please understand these delays are not caused by The Antler Store.  Delays are caused by the shipping carrier.  The only way to completely avoid this is to upgrade to “guaranteed” delivery services.  Keep in mind, those services are often unreasonably expensive.